Accelerated Agency Operations - Digital Efficiency in the Information Age

    Federal Government Agency Experience.
    Private Corporate Experience.
    ASP Model.
    40% savings over paper based system.

When You need more than a timesheet - xpdoffice!

Frequently Asked Questions

Click on Frequently Asked Questions below:

1  Is your timesheet system DCAA compliant? (See information listed below)
2 Size of business that the application is designed for? Average number of users? Maximum / Minimum.
3 Is the system Web based or a Client Application system? ­ Can it be put inside our firewall?
4 System requirements? Hardware / Software for client and server?
5 Which Browser does it run on? Netscape or Explorer?
6 Do we need to have a stand-alone server?
7 Does it support Linux?
8 Are there any non-compatibility issues you are aware of in regard to software?
9 How long has the application been around? Are you the developer?
10  What other software does it interface with? Can it interface with my accounting software? How?
11  Ease of entry?
12  Is it a Real time System?
13  Can it handle different pay types? (Regular, OT, Uncompensated OT, flex time, shift differential).
14  Can it handle different leave categories? Vacation, Sick, Bereavement, etc.
15  Is it project based? Will it support a detailed job cost system? What are some of the unique features?
16  How extensive is the reporting feature?
17  Is there a good audit trail? Is there an automated timesheet approval (disapproval) process for managers? Is there an event log with comments? What other audit features are there?
18  Is there an email notification of late timesheets? (Delinquent time report for daily time entry?)
19  Is there a missing timesheet report?
20  Do you need to enter a dollar value in order to record a timesheet?
21   How does it handle someone who does not have a computer?
22   Cost? Buy vs. Lease. Maintenance and other fees.
23   What about upgrades? Is it a mandatory requirement that you upgrade? How often and what is the normal cost?
24   Do you offer any money back guarantee?
25   Is a Demo available?
26   How long have you been in business?
27   Is the company profitable?
28   Who are some of your customers?
29   What kinds of reports do you feature?
30   I need to be able to save time so my employees can devote more effort toward being productive? How can xpdoffice help me?

 

Technical Support
With every call to xpdoffice™, our technical-support staff is waiting to assist you. We pride ourselves in our quick same-day turnaround, so that your needs don't go unnoticed.

Standard Support
xpdoffice™ support is ongoing and perpetual. There are no services plans or subscriptions to purchase. All we ask is that you never hesitate to contact us about a problem you may have with any of our software.

Phone Support
Phone support is available to xpdoffice™ customers between 8:00 a.m. to 5:00 p.m. EST, Monday through Friday.

Online Support
Each page of the xpdoffice™ application has a button set aside for "Bug Reports." If you should encounter a problem, click on the button and send us a detailed description. Or, send email of a more general nature to support@sssi.net.

For more information:
xpdient
software
10480 Little Patuxent Parkway
Suite 600
Columbia, MD 21044
410-715-5700
888-777-4638, ext.264

 
 

1. Is your timesheet system DCAA compliant? (See information listed below)
Yes. xpdoffice™ provides several restrictions, alerts, and messages that makes the application DCAA compliant.

Return to Top


2. Size of business that the application is designed for? Average number of users? Maximum / Minimum.
xpdoffice ™ is scalable, and its modular design easily accommodates a small or large numbers of employees. Your application should fit your needs.

Return to Top


3. Is the system Web based or a Client Application system? ­ Can it be put inside our firewall?
The application is entirely web based, and hosted by SSSI. xpdoffice™ can also be placed inside your firewall.

Return to Top

4. System requirements? Hardware / Software for client and server?
xpdoffice ™ is completely web based, therefore there are no hardware or software requirements. (web access w/a browser is obviously required)

Return to Top


5. Which Browser does it run on? Netscape or Explorer?
xpdoffice™ runs on Internet Explorer

Return to Top


6. Do we need to have a stand-alone server?
If you choose to place the application on a server within your firewall we would highly recommend that you use a stand-alone server.

Return to Top


7. Does it support Linux?
The system is designed to run on NT platform however for additional costs it can be customized to run under Linux.

Return to Top

8. Are there any non-compatibility issues you are aware of in regard to software?
No.

Return to Top

9. How long has the application been around? Are you the developer?
xpdoffice ™ was created four years ago; previously called xpd time ™. Yes, we are the developer.

Return to Top

10. What other software does it interface with? Can it interface with my accounting software? How?
(a.) Yes, We will interface it with most popular accounting software for free. The application interfaces via import /export files. (Seamless integration is available at cost)
(b.) Seamless data import and export in Excel on the web.
(c.) Seamless data synchronization with MS Project
(d) For small business we have created a version of xpdoffice™ that seamlessly interfaces with QuickBooks

Return to Top


11. Ease of entry?
All aspects of the web interface are easy to use and intuitive with little or no training.

Return to Top


12. Is it a Real time System?
Yes.

Return to Top


13. Can it handle different pay types? (Regular, OT, Uncompensated OT, flex time, shift differential).
Yes. This can be accomplished by using separate charge numbers, although this is typically handled by the accounting software.

Return to Top

14. Can it handle different leave categories? Vacation, Sick, Bereavement, etc.
Yes. It is very easy to create and assign different leave categories.

Return to Top

15. Is it project based? Will it support a detailed job cost system? What are some of the unique features?
Yes, it is project based. Our next scheduled release will include more job costing functions.

Return to Top


16. How extensive is the reporting feature?
The application comes with a wide variety of reports.

Return to Top

17. Is there a good audit trail? Is there an automated timesheet approval (disapproval) process for managers? Is there an event log with comments? What other audit features are there?
Yes. Audit trails track a variety of actions including signature histories & timesheet alterations. There is an event log that allows the user to submit explanations for timesheet alterations.

Return to Top

18. Is there an email notification of late timesheets? (Delinquent time report for daily time entry?)
Yes.

Return to Top

19. Is there a missing timesheet report?
Yes. The reports track multi-level timesheet flow from the employee signature through the corporate signature.

Return to Top


20. Do you need to enter a dollar value in order to record a timesheet?
No.

Return to Top

21. How does it handle someone who does not have a computer?
Biometric hardware is available for system interfacing for an additional cost (scan cards etc).

Return to Top

22. Cost? Buy vs. Lease. Maintenance and other fees.
The system is offered as an ASP model where you pay as you go. You can pay monthly or annually.

Return to Top

23. What about upgrades? Is it a mandatory requirement that you upgrade? How often and what is the normal cost?
Free upgrades for the first year. Upgrades are not mandatory, and costs vary depending on the nature of the upgrade.

Return to Top

24. Do you offer any money back guarantee?
Yes. 100% refund within first 60 days. Furthermore, there is no contractual duration commitment; if your account is in good standing, at any time during the first year you can stop using the system by providing a written request.

Return to Top


25. Is a Demo available?
A guided cyber demo is available via the Internet.

Return to Top


26. How long have you been in business?
18 years

Return to Top


26. How long have you been in business?
18 years

Return to Top


27. Is the company profitable?
Yes.

Return to Top


28. Who are some of your customers?
Some of our customer references and testimonials are available on our web site www.xpdoffice.com

Return to Top


29. What kinds of reports do you feature?
xpdoffice features a full range of reports that span the entire breadth of the application. To list them would be too numerous, but well over 50 separate reports including time reports, HR and contracts reports, invoice and purchase reports, not to mention a large number of performance reports.

Return to Top


30. I need to be able to save time so my employees can devote more effort toward being productive? How can xpdoffice help me?
By capturing important data once and automating the progression of data entries, organizations slash data entry and processing time. Work is allocated more efficiently and therefore allows managers and employees to use data instantly. Additionally xpdoffice seamlessly integrates with accounting and project management software. Your all important processes are sped up and managing your enterprise becomes quicker and easier, and more reliable.

Return to Top

5523 Research Park Drive, Suite 260 / Baltimore MD 21228 / 410-715-5700

Twitter Xpdoffice LinkedIn Xpdoffice
Industry
Solutions
Products
Features
Live Demo
About Us
More
Copyright ©2007. xpdoffice All rights reserved.