Legal
Data Retention Schedule
Effective Date: January 1, 2026 | Last Updated: March 1, 2026
This schedule summarizes standard retention periods for major data categories in xpdOffice.
Standard Retention
- Customer account and operational data: contract term plus 90 days
- Audit logs: typically 1 to 7 years based on compliance requirements
- System logs: typically 90 days to 1 year
- Support tickets and contact submissions: up to 3 years
- Billing records: typically 7 years
- Backups: rolling retention windows, generally 30 to 90 days
Federal and Contract Exceptions
Retention may be extended when required by federal contract terms, legal obligations, security investigations, or active dispute resolution.
Deletion Process
Data deletion is performed securely and irreversibly according to production and backup lifecycle controls.