Performance Ops
Crestline: Utilization Lift Case Study
10 min reading time
April 2026
Utilization never moved. Margin got worse. The data was already there.
Crestline was tracking time, but they weren’t tracking "unbillable drift." By identifying the specific LCAT misalignments in real-time, they recovered 12% in margin without changing their staff.
Experience the ROI of systematic utilization oversight.
What This Paper Reveals
- Identifying "billable leakage" at the LCAT level
- Converting indirect effort into direct project outcomes
- Real-time staffing alerts vs. spreadsheet autopsies
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