Performance Ops

Crestline: Utilization Lift Case Study

10 min reading time
Published April 2026

Utilization never moved. Margin got worse. The data was already there.

Crestline was tracking time, but they weren’t tracking "unbillable drift." By identifying the specific LCAT misalignments in real-time, they recovered 12% in margin without changing their staff.
Experience the ROI of systematic utilization oversight.

Key Insights in This Paper

  • Identifying "billable leakage" at the LCAT level
  • Converting indirect effort into direct project outcomes
  • Real-time staffing alerts vs. spreadsheet autopsies

The full paper (12–18 pages) includes complete diagnostic frameworks, quantified scenario models, and specific implementation roadmaps for GovCon leaders.

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